Participants management
A first-class carefree package
More than 15,000 event participants per year benefit from our participant management. Increase your customers’ satisfaction with professional and compliance-conforming all-round support.
Maximum reach
What is the best way to reach your target group ? Could it be an interactive on-line registration and information portal where participants can exchange information with each other, or does the good old fax registration have to do ? We will help you decide and will be happy to show you several options.
- Idea, concept, design and dispatch of all necessary documents (brochures, invitation letters / emails, registration forms including employers’ approvals).
- Design and programming of an individualised event website for on-line registration or maintenance of customer data in a database.
- Participant recruiting “Being on good terms with the doctor”.
- Allocation of a toll-free hotline with a designated contact person.
Registration from A to Z
Your personal contact will take care of:
- Research and completion of incomplete (participant) data and information
- Verification of the employer’s authorisations
- Collection of participant fees by credit card payment using integrated payment system (optional additional service)
- Regular reporting in the form of status reports to customers (optional: personalised access to the CRM backend)
- Congress registrations including information and access mailing
- Contact for any queries of the participants
Facts and figures
Our participant management will help your guests to arrive at their venue safely and comfortably (always in compliance with the relevant compliance guidelines) and will handle all types of contingents for you (overnight stays, workshop places, participant or registration slots). Our specialists for facts and figures provide you with:
- The number of participants for each programme item at any time
- Status updates on group flight bookings
- Detailed arrival and departure lists
- Current room, workshop or slot lists
- Individual evaluations you request
- Transparency reporting tailored to your company
The power of language
We have a sympathetic and understanding ear for any concerns your participants may have. And we will satisfy just about any wish they have (as long as we can make it possible within the framework of the compliance guidelines). Your participants will receive all further information in well-portioned and comprehensible form and, of course, in your CI:
- Confirmation letter by post, e-mail or facsimile
- Individual travel and accommodation suggestions
- Invoice for participation fee
- Information on the schedule, programme, transfers
- Travel documents (flight or train tickets) by post or e-mail
- If necessary, friendly reminders of any kind !
Meet and greet
You want your guest to be looked after just as excellently and courteously as before the event. No problem ! Your contact person, who now knows all the participants very well in the meantime, will look after the entire accreditation process on request:
- Preparation of the welcome documents and name badges
- Preparation of the meeting documents / handouts
- Greeting of the participants at the welcome or info counter
- Permanent contact person for you and the participants during the entire event
- Upon request – attendance control by barcode-supported accreditation system